Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. For common panel sizes and styles, we often have materials in stock and can complete same-day repairs. Custom or specialty panels may require 3-5 business days for ordering.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from vehicle impacts, severe weather, normal wear and aging, improper spring tension, and sun/moisture deterioration. Regular maintenance can identify early signs before complete failure occurs.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We offer 0% interest for 12 months on approved credit, low monthly payments up to 60 months, and no down payment for qualified buyers. We also accept all major credit cards, checks, and cash.

Question 4

What is included in your 5-year warranty?

Accepted Answer

Our comprehensive warranty covers all parts and labor on work we perform—springs, cables, rollers, hinges, and opener components. If anything fails due to defects in materials or workmanship, we repair or replace it at no cost.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance once per year. If your door is used heavily (multiple times daily), consider semi-annual service. Annual maintenance includes lubrication, spring adjustment, safety testing, hardware tightening, and weather seal inspection.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained with all major brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and many others. We carry common parts for most brands in our service vehicles.

Question 7

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs mount above the door and use torque—they're more durable, smoother, and safer. Extension springs run along the tracks and are less expensive but have shorter lifespans. We generally recommend torsion springs for superior performance.

Question 8

How long does a garage door installation take?

Accepted Answer

A standard single door takes 3-5 hours; a double door takes 5-7 hours. This includes removal, installation, opener setup, remote programming, and safety testing. Complex installations may take longer.

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